Position Overview

We are seeking a Clinical Care Coordinator to support both clinical care and clinic operations. We welcome applications from Medical Assistants (MA) and Licensed Practical Nurses (LPN) and will tailor responsibilities and compensation based on licensure, experience, and scope of practice.

This role is well suited for someone who enjoys variety, thoughtful problem-solving, and working in a clinic intentionally structured around sustainable, relationship-based care rather than high-volume throughput.

Schedule

• 28–32 hours per week

• Weekdays only; no nights or weekends

• Typical clinic days: Monday, Wednesday, Thursday, Friday

• Occasional shorter administrative coverage on Tuesdays may be included

What Makes This Role Different

PridePoint Health operates under a direct primary care model, intentionally designed to prioritize time, continuity, and quality of care over volume and productivity metrics.

In contrast to large, corporate healthcare settings, this role does not revolve around assembly-line rooming or rushing through back-to-back visits. Our schedule allows for fewer patients, more meaningful clinical interactions, and the ability to follow through carefully on both clinical and operational work.

Team members play an active role in both patient-facing care and the behind-the-scenes responsibilities that keep the clinic running smoothly. The pace is deliberate so effort can be directed toward accuracy, reliability, and doing work well — not toward keeping up with churn.

This role is well suited for someone who takes pride in their work, values long-term patient relationships, and wants to contribute meaningfully within a small, locally owned practice where their efforts have a visible impact.

Who Thrives in This Role

This role is a strong fit for someone who:

• Is reliable and accountable, takes pride in doing their work well, and understands the importance of consistency in a patient-centered care environment

• Is comfortable working in a small, physician-led practice with clear clinical supervision and a high level of operational trust

• Values a deliberate, relationship-based approach to care and is comfortable contributing beyond just rooming patients

• Notices operational needs and follows through, especially for tasks that require consistency over time

• Enjoys problem-solving and improving workflows in collaboration with the care team

• Can move smoothly between patient-facing work and behind-the-scenes operational tasks

• Communicates early and clearly if something is unclear, delayed, or could be improved

Core Responsibilities (All Candidates)

Patient Experience & Operations

• Answer phones and respond to patient inquiries professionally and compassionately

• Guide new patients through onboarding, including questionnaires, prior record requests, scheduling, and expectation setting

• Manage patient scheduling and basic (non-clinical) triage

• Greet and room patients; obtain vitals and chief concerns

• Administer screening tools (PHQ-9, GAD-7, AUDIT, Mini-COG)

• Serve as a chaperone for sensitive exams based on patient preference

• Handle patient concerns, including billing or payment questions, in a respectful and solution-focused manner

Clinical Support & Care Coordination

• Prepare exam and procedure rooms (e.g., joint injections, dermatologic procedures, biopsies)

• Assist with referrals, prior authorizations, and care coordination

• Prepare paperwork and forms for physician review and signature

• Provide patient education within scope (e.g., injection teaching, basic chronic disease education)

Systems, Inventory & Workflow Ownership

• Use Cerbo EMR for documentation, referrals, inventory tracking, and medication dispensing records

• Use Spruce for patient communication and internal coordination

• Use Hint for membership management, billing support, and additional charges

• Proactively manage medical equipment and medication inventory, including tracking usage, identifying discrepancies, and ensuring timely reordering

• Support and monitor medication dispensing and lab workflows to ensure documentation and charges are accurate and completed in a timely manner

• Maintain attention to operational tasks that may not be immediately visible (e.g., lab coordination, inventory tracking, billing workflows), and raise questions or concerns early when something needs clarification or improvement

Additional Responsibilities Based on Licensure

Licensed Practical Nurse (LPN)

Under physician delegation and standing orders:

• Draw blood and prepare lab specimens; coordinate lab pickups

• Administer intramuscular injections (e.g., ceftriaxone)

• Perform nebulizer treatments

• Perform EKGs and spirometry

• Support clinic operations when the physician is off-site, with clear escalation protocols

• Assist with IV fluids only when the physician is physically on-site

Medical Assistant (MA)

• Perform clinical tasks above, under direct physician supervision

• Assist with lab draws and injections when the physician is present, per clinic protocols

• Emphasis on patient flow, clinic operations, and care coordination

Qualifications

Because we are a small practice, this role requires professionalism, follow-through, and accountability. We are looking for someone who takes pride in their work and values both patient care and operational excellence.

Required (All Candidates)

• Strong interpersonal and communication skills

• Comfort working with LGBTQ+ patients and diverse communities

• Excellent organizational skills and attention to detail

• Reliability, punctuality, and professionalism

• Comfort working in a small clinic with broad responsibilities

• Willingness to learn and adapt as clinic workflows evolve

Medical Assistant (MA)

• Completion of an accredited MA program or equivalent experience

• Current MA certification preferred

Licensed Practical Nurse (LPN)

• Active Oregon LPN license

• IV therapy training or willingness to obtain (IVs only when physician is on-site)

• Outpatient or primary care experience preferred

Compensation & Benefits

Compensation is based on licensure and experience

• Medical Assistant: $24–28/hour

• Licensed Practical Nurse: $30–38/hour

Benefits

• Paid sick time per Oregon law

• Paid clinic-observed holidays

• Vacation PTO after an introductory period

• Employer-paid Direct Primary Care membership

• Access to retirement savings (e.g. 401k)

• Predictable weekday schedule (no nights or weekends)

• Practice model focused on sustainable workloads and long-term patient relationships, not volume-based metrics

We do not currently offer traditional health insurance benefits.

Equal Opportunity Employer

PridePoint Health is an equal opportunity employer. We value diversity and are committed to creating an inclusive, respectful environment for both patients and staff.